Homemate is your monthly subscription service for locally produced furniture. We offer high-quality pieces on a subscription basis delivered, assembled and picked up by your homemates.
It's pretty straightforward. Go to our webshop and get inspired by our high-quality pieces. We'll ask you to sign up for our waiting list, which enables us to keep you in the loop about your position in line. Once we can deliver your items, you can choose between four plans: Monthly (1 month +), short-term (6+), annual (12+), or long-term (24+). On delivery day, your homemates do the heavy lifting and assembly. Once you reached the minimum rental period, you can return, keep or swap your items.
Find out more on how it works.
We are a social enterprise with great ambitions, but limited resources. By handling a waiting list, we can make sure that we can satisfy demand and keep you in the loop about delivery dates and developments. Also, it helps us work towards an investment round as we can show interest in our service.
Our economic system is working in a linear manner: materials are harvested, processed and disposed of when the products become obsolete. In a circular economy, we aim for closing the loop and keeping products in use for as long as possible. Products are made of sustainably sourced materials, built to last, repaired and reused many times.
You can contact us via email at firstname.lastname@example.org, by phone (+31 (0)613546499) or by completing the form on our contact page.
We are currently doing deliveries, pickups and swaps as usual. Our delivery team uses extra precautions, such as wearing face masks and using hand sanitisers. If anyone in your household shows any signs of illness, please let us know and we will reschedule.
All of the items will be delivered in new or gently used condition. Before any furniture is delivered to your home, we'll make sure it goes through an inspection, cleaning, and refurbishing process by our experts.
We have extensive quality control in place. Firstly, all items go through a deep clean and sanitation process. This involves vacuuming, disinfecting surfaces, and washing and steam cleaning fabrics. Secondly, any item that could need a little pick me up is refurbished, as much as possible, back to its previous glory.
Yes! All mattresses provided by homemate are brand new.
No, our products are not for sale. It's our mission to accelerate a circular furniture industry and, in order to do that, we need to keep ownership of our products. But it takes you three years until you pay the retail price. In case you are interested in buying items, please visit our partner websites.
We ask that you care for your homemate pieces like you would if it were your own. A little wear and tear is expected as part of daily life, but deep stains, chipped wood, ripped upholstery or any other noticeable damage (breaks, cracks, spills, etc.) may need to be repaired or might require product replacement. Repair fees are determined on a case-by-case basis. Replacement fees are equivalent to the retail price minus what you've already paid in your monthly usage fees.
We work with a curated list of suppliers and brands to offer high-quality and stylish furniture. 100% of our products are produced in Europe, many of them in the Netherlands.
We make sure that our products stay in the loop for as long as possible. Once our products are not fit-for-rental anymore, we choose between three options: Donating, proper recycling or second-hand sale. As we want to be 100% transparent, we’ll continuously provide insights on that.
Plans & Billing
We offer four different plans for our furniture:
1. Monthly plan, which can be cancelled anytime after the first month
2. Short-term plan with a minimum rental period of 4 months
3. Annual plan with a minimum rental period of 12 months
4. Long-term plan with a minimum rental period of 24 months
Please note that there are no plans for our art prints. You can cancel or swap anytime.
You'll receive an email as soon as you're top of the waiting list. In that email, you'll find a link that leads you to an order and checkout page. Fill in your details and schedule your delivery date and we are good to go.
During your checkout process, we'll collect the first month's subscription payment and delivery fee. After that, your monthly subscription fee will be charged on the same day of the month that your furniture is delivered, starting one month after your delivery date.
Homemate accepts all standard credit cards, iDeal and incasso.
It's up to you! You can keep your items and let the subscription continue, cancel your subscription or swap your items. But we don't offer a buy out option.
Please note: If you keep your furniture longer than expected and enter a new subscription plan, we will start charging at a lower rate from then on.
Please not that you can enjoy our art prints without any minimum commitment period.
You can cancel your subscription by logging in to your customer account. You can find more information and the link to the customer login page in your confirmation mail. We kindly ask for a one week notice before your preferred pick up date. Please note that you are not entitled to any refund of previously paid monthly fees.
For swapping your items, we ask you to send your request to email@example.com. After the Minimum Duration of the Agreement has expired, you can opt to (partially) swap the Goods for new items. This swap-option is free of charge only when 50% of the Service Fee of the expired Agreement is retained. Otherwise, you can be charged transportation fees, depending on the specifications of the new Agreement.
If you wish to change your payment method, please contact us at firstname.lastname@example.org and we’ll update your default method for all future payments.
Simply contact us at email@example.com. If your new home is within our service area, your furniture can move with you. If your new home is not within our service area, we will unfortunately have to terminate your subscription and organise collection. If you are moving within our service area, we can move your homemate items for you. Charges may apply. If you choose to move items yourself, you will be held responsible for any damage that may occur during the move.
There is no minimum order. But, depending on your subscription plan, delivery costs will be charged.
No problem. If your circumstances change and you need to cancel your subscription earlier than anticipated, simply contact us and send an email to firstname.lastname@example.org. Depending on your subscription plan, we'll convert your plan and charge the outstanding amount.
An example: you chose a short-term plan with a minimum rental period of six months. You returned your items after three months and therefore couldn't meet the six months. Your subscription is now converted into a monthly plan and all outstanding amounts will be charged.
As part of the order process and before delivery, we might run soft credit check for subscription orders. This will not impact your credit rating in any way.
Delivery, pickup and swap
During you order process, we’ll ask you to schedule a delivery date and time. Our team will fully unload and set up all your interior items on delivery day! Some items will arrive pre-assembled, while some larger items will be assembled by the team upon arrival. They'll place the furniture in your home and clean up before they leave.
On pick up day, your homemates will make sure that nothing is left behind and all products are returned. We will also perform a first quality check to document visible damages.
Please note that we only deliver within the Amsterdam area right now.
We believe that being flexible is what makes it possible for our customers to live more conveniently. That's why we offer furniture swaps to any customer. Once you reached the minimum rental period depending on your subscription plan, you can drop us a line at email@example.com and ask for a swap. We will get in touch with you to discuss the details. Please note that depending on your subscription plan, we will charge fees for delivery and pickup.
Our art prints can be swapped anytime, without any minimum rental period.
Yes. You have up to 14 days to cancel after order confirmation.
You have the right to request the return of (any part of) the Goods within 3 days of the installation. In this case, (any part of) the Service Fee already paid will be refunded to you, but the delivery costs paid will remain acquired for Hypha.
Yes, someone will need to let the delivery / pickup team when they arrive and supervise the delivery / pickup. It's best if you're there, but you could ask a landlord, super, neighbour, family or friend.
Homemate is active in Amsterdam. We work hard to expand and add new service areas shortly.
Dimensions of all of our products can be found on their individual product pages. While our teams are pros at manoeuvring large and heavy items to fit through tight spaces, we encourage you to measure your home for all items in your order. Ultimately, it's your responsibility to make sure that a moving lift is available on delivery day. Of course, we can help you in finding the best providers.
We ask you to check the specifications of the Goods before delivery. You are responsible forassessing the suitability of the location in which the Goods will be installed. When the location is not fit for installing the Goods, homemate reserves the right to take back the Goods and/or charge additional delivery costs.